The Best CRM Software for 2021

The Best CRM Software for 2021

Find the best CRM Software for your business. Compare product reviews and features.

CRM Software
Pros & Cons
Features
Score
User satisfaction: 100%
1
Easiest to Use
  • One of the most affordable CRM solutions
  • Easy to use with an abundance of training
  • Excellent 24/7 support
  • No "forever free" plan
  • No separation between lists of new leads and contacts
  • Available on:
  • Calendar/Reminder
  • Email Marketing
  • Internal Chat Integration
  • Lead Qualification
  • Marketing Automation
  • Task Management
  • Territory Management
Pro plan $49.90/user/month. Customer Types Small Business Medium Business Freelancers
User satisfaction: 98%
2
Excellent
  • Appealing user interface
  • Easy-to-understand task management system
  • asily customizable dashboard system
  • File storage limits on lower tiers
  • No timeline or calendar views for lowest tier
  • Available on:
  • Calendar/Reminder
  • Email Marketing
  • Internal Chat Integration
  • Lead Qualification
  • Marketing Automation
  • Task Management
  • Territory Management
Pro Plan $48/3 user/month. Customer Types Small Business Medium Business Large Enterprises
User satisfaction: 97%
3
Excellent
  • Good customer support
  • Low price point
  • Easy onboarding
  • No "forever free" plan
  • Dashboard customization limited
  • Available on:
  • Calendar/Reminder
  • Email Marketing
  • Internal Chat Integration
  • Lead Qualification
  • Marketing Automation
  • Task Management
  • Territory Management
Pro Plan $85/user/month. Customer Types Small Business Medium Business Large Enterprises
User satisfaction: 96%
4
Free Plan
  • Free for up to 10 users
  • Analyzes social media data for you
  • Powerful email marketing tools.
  • Workflow automation limited to Professional Tier
  • Needs a lot of customization and initial set up
  • Available on:
  • Calendar/Reminder
  • Email Marketing
  • Internal Chat Integration
  • Lead Qualification
  • Marketing Automation
  • Task Management
  • Territory Management
Pro Plan $35/user/month. Customer Types Small Business Medium Business Freelancers
User satisfaction: 96%
5
Best Training
  • Tons of convenient integrations
  • The most popular CRM platform
  • Tools for each part of your business
  • Pricey if you want a lot of features
  • Time consuming and confusing interface
  • Available on:
  • Calendar/Reminder
  • Email Marketing
  • Internal Chat Integration
  • Lead Qualification
  • Marketing Automation
  • Task Management
  • Territory Management
Pro Plan $75/user/month. Customer Types Small Business Medium Business Large Enterprises
User satisfaction: 97%
6
Excellent
  • Solid customer relationship management features.
  • Custom process workflows.
  • Easily navigable, hierarchical dashboards.
  • Difficult to configuring system for specific roles.
  • Broad but complex feature set.
  • Available on:
  • Calendar/Reminder
  • Email Marketing
  • Internal Chat Integration
  • Lead Qualification
  • Marketing Automation
  • Task Management
  • Territory Management
Pro Plan Contact vendor. Customer Types Small Business Medium Business Large Enterprises
User satisfaction: 96%
7
Free Plan
  • “Free forever” plan available
  • Super scalable CRM stack and marketing suite
  • Fantastic dashboards for reporting performance
  • Massive feature set can be a bit daunting
  • Marketing automation limited to higher level plans
  • Available on:
  • Calendar/Reminder
  • Email Marketing
  • Internal Chat Integration
  • Lead Qualification
  • Marketing Automation
  • Task Management
  • Territory Management
Pro Plan $800/user/month. Customer Types Small Business Medium Business Large Enterprises
User satisfaction: 96%
8
Excellent
  • Newly redesigned interface is more intuitive
  • Wide range of help and support options
  • Great mobile website implementation
  • Existing users will have a bit of a learning curve with new interface
  • Basic reporting features
  • Available on:
  • Calendar/Reminder
  • Email Marketing
  • Internal Chat Integration
  • Lead Qualification
  • Marketing Automation
  • Task Management
  • Territory Management
Starting From $15/user/month Customer Types Small Business Freelancer
User satisfaction: 97%
9
Excellent
  • Robust feature set
  • Cuts across sales and marketing silos
  • Supports precise email campaigns
  • Template designs are limited
  • Expensive
  • Available on:
  • Calendar/Reminder
  • Email Marketing
  • Internal Chat Integration
  • Lead Qualification
  • Marketing Automation
  • Task Management
  • Territory Management
Pro Plan $149/user/month Customer Types Small Business Freelancer
User satisfaction: 95%
10
Excellent
  • Many third-party integrations and auto-responder options.
  • Excellent online support.
  • Time-consuming to get started
  • Limited email scheduling
  • Available on:
  • Calendar/Reminder
  • Email Marketing
  • Internal Chat Integration
  • Lead Qualification
  • Marketing Automation
  • Task Management
  • Territory Management
Pro Plan $159/user/month Customer Types Small Business Medium Business Freelancers

CRM solutions do not come cheap. So, you should gauge all of your prospective platforms carefully before you start investing. This way, you don’t waste resources on an application that you can barely use for your operations.

One of the foremost things to consider is deployment. Most modern solutions are now switching to the cloud, which allows users to access the software even when they’re not on-site. Other important considerations are the feature set, how long it takes to learn it, and pricing.

Summary
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